This policy explains how EasyPatch collects, uses, and protects your personal information when you visit our website or use our drywall repair services.
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PRIVACY POLICY Last updated: January 18, 2026
Company: EasyPatch Drywall Repair Experts (“EasyPatch”, “we”, “us”, “our”)
Website: https://www.easypatch.pro
Email: easypatch.us@gmail.com
Phone: (312) 200-1230
Mailing Address: 1327 Modaff Rd, Unit A11, Naperville, IL 60565
Service Area: Naperville and surrounding Chicagoland suburbs.
1. INFORMATION WE COLLECT
A) Information you provide
We may collect information you submit to us, such as:
- Name, phone number, email address
- Service address and location details
- Project details, notes, and preferences
- Photos/files you upload or send (e.g., damage photos)
- Messages you send via forms, chat, SMS, or email
B) Information collected automatically
When you visit our website, we may automatically collect:
- IP address, device type, browser type, and operating system
- Pages viewed, clicks, timestamps, and referring/exit pages
- Approximate location (derived from IP)
- Site performance and diagnostic data
C) Cookies and similar technologies
We use cookies and similar technologies for:
- Website functionality and security
- Analytics and performance measurement
- Advertising and marketing (where enabled)
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Respond to inquiries and provide estimates/quotes
- Schedule service, perform work, and provide customer support
- Send project updates, reminders, and service notifications
- Send invoices, receipts, and payment-related communications
- Improve our website, services, and customer experience
- Detect, prevent, and investigate fraud, abuse, or security issues
- Comply with legal obligations and maintain business records
3. TEXT MESSAGES, CALLS, AND EMAIL COMMUNICATIONS
If you submit a form, request a quote, or otherwise contact us, you may receive communications from EasyPatch by phone call, SMS/text message, and/or email.
SMS/Text messaging:
- Message frequency varies
- Message and data rates may apply (per your carrier)
- You can opt out anytime by replying “STOP”
- For help, reply “HELP” or contact us at easypatch.us@gmail.com
- Consent to receive texts is not a condition of purchase
Email marketing: You can opt out of marketing emails anytime by using the unsubscribe link in the email or contacting us at easypatch.us@gmail.com.
4. SHARING OF INFORMATION
We do not sell your personal information.
We may share information with trusted service providers who help us operate and deliver services, such as:
- Website hosting and website tools
- Analytics providers
- CRM and customer support tools
- Payment processors and invoicing tools
- Advertising platforms (if enabled)
- Licensed subcontractors (only when needed to complete requested services)
These providers are permitted to use your information only to perform services for us.
5. COOKIES, ANALYTICS, AND ADVERTISING
We may use tools such as Google Analytics/Tag Manager, Meta (Facebook/Instagram) Pixel, and similar technologies to understand website performance and measure marketing results.
You can control cookies in your browser settings. Where required by law, we honor applicable opt-out signals and preferences.
6. DATA RETENTION AND SECURITY
We retain personal information only as long as reasonably necessary for:
- Providing services and support
- Warranty and record-keeping needs
- Legal, accounting, and compliance obligations
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure.
7. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising (where applicable)
To make a request, contact us at easypatch.us@gmail.com. We may need to verify your identity before fulfilling requests.
8. CHILDREN’S PRIVACY
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. INTERNATIONAL USERS
Our website is intended for users in the United States. If you access our site from outside the U.S., you understand that your information may be processed in the United States.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
